Privacy Policy

Loket Handels- und Dienstleistungs GmbH
Schubertstraße 6a
8010 Graz, Austria

Email: loket@loket.at
Telephone: +43 3112 389 12

To deliver and secure the website, the hosting infrastructure processes technical request information. This may include your IP address, the date and time of access, the page requested, browser and device information, and technical error or security events. Basic, aggregated visitor and page-view statistics may also be available to us through the hosting service.

We use this information to provide a reliable and secure website and to understand its overall use. The legal basis is our legitimate interest in operating and protecting the website (Article 6(1)(f) GDPR). Technical records are kept only as long as needed for operation, security and troubleshooting under the hosting provider's retention settings, or longer if required to investigate a specific incident or comply with law.

If you choose to contact us by email, we process the contact details and information you provide, including your name, email address, company, message and any attachments. We use them to respond, assess a project request, prepare an offer and, where applicable, perform a contract.

The legal basis is Article 6(1)(b) GDPR for steps requested before a contract or for contract performance. For general business correspondence that does not concern a contract with you personally, we rely on our legitimate interest in handling enquiries and maintaining business communications (Article 6(1)(f) GDPR). Where records must be retained by law, Article 6(1)(c) GDPR applies.

You do not have to email us or provide personal data to view the website. If you do not provide the information needed for a project enquiry, we may be unable to answer it fully. We retain correspondence while the enquiry or business relationship requires it and review it when that purpose ends. Documents subject to statutory retention or needed for legal claims are kept for the applicable period and then deleted.

OpenAI hosts this website on our behalf and may use infrastructure and other sub-processors to operate it. Our email service provider and employees who handle enquiries may process information you send us. We disclose it to other parties only where necessary for a requested project, for legal obligations, or with another valid legal basis.

Processing may take place outside the European Economic Area. For transfers by OpenAI of data covered by its Sites data processing terms, OpenAI states that it uses an EU adequacy decision or agreements with EU standard contractual clauses as applicable. See the ChatGPT Sites Data Processing Addendum ↗.

We have not added advertising pixels, marketing cookies, embedded Instagram content or a separate web analytics script to this website. The hosting infrastructure sets a Cloudflare security cookie named __cf_bm to help distinguish automated traffic and protect the website. It expires after 30 minutes of inactivity. It is not used by us for advertising or individual visitor profiling. If we later introduce optional tracking, we will update this policy and obtain consent where required.

The Instagram videos and profile on this site are ordinary links. Content from Instagram is not embedded here. When you choose to follow a link, you leave this website and Instagram's own privacy terms apply.

Under the GDPR, you may have the right to access, correct or delete your personal data, restrict or object to processing, and receive data in a portable format where applicable. Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing. To exercise your rights, email loket@loket.at.

You may also lodge a complaint with the Austrian Data Protection Authority ↗. We do not use information collected through this website for automated decisions or profiling.

We update this policy if the website or its data processing changes. The current version is available on this page.